Terms of Service

1) Account & scope

1.1 Account creation. You must provide accurate business details and maintain the security of your credentials.

1.2 Authorized users. You control who in your organization gets access ("Seats" or "Users"). You are responsible for Users' actions.

1.3 Eligibility. Customer must be legally able to enter into contracts and operate in Canada (or your jurisdiction, if different).

2) Subscription, seats & pricing

2.1 Plans. Pricing is as published in your NeonO checkout/order form and on our pricing page. Taxes extra.

2.2 Annual option. Annual plans receive 1 month free (billed annually).

2.3 Overages & add-ons. SMS, email, and other metered services may incur additional fees (see your plan details).

2.4 Upgrades/downgrades. Prorated per billing cycle where applicable.

2.5 Payment. By card or other approved method. Late amounts may accrue interest (1.5% per month, 19.56% per year) or the maximum allowed by law.

3) Term & termination

3.1 Term. Month-to-month or annual, as selected.

3.2 Cancellation. You may cancel at any time; cancellation takes effect at end of the current paid term. No refunds except where required by law.

3.3 Suspension/termination. We may suspend or terminate for non-payment, violation of these Terms, or risk to the Services.

3.4 Data export. Upon termination, you may export your data for 30 days (self-service tools or support). After that, we may delete or archive according to our retention policies and law.

4) Acceptable use

You and your Users will not:

• Use the Services for unlawful purposes
• Infringe IP or privacy rights
• Upload harmful code
• Send messages in violation of CASL
• Misrepresent services to consumers
• Attempt to bypass security or RLS (row-level security)

5) Merchant-consumer relationship

5.1 You are the merchant of record. Bookings, services, prices, policies, and customer service are your responsibility.

5.2 Consumer law. You must comply with applicable consumer protection laws (including Ontario's Consumer Protection Act, 2002), advertising rules, gift card rules, and receipts/refunds where applicable.

5.3 Disputes. Disputes between you and your clients are your responsibility unless caused by NeonO's breach of these Terms.

6) Data & privacy

6.1 Your data. You retain ownership of Customer Data (business, staff, client, and appointment records). You grant NeonO a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Data solely to provide and improve the Services.

6.2 Personal information. We process personal information under our Privacy Policy and in compliance with PIPEDA and applicable provincial rules.

6.3 Security. NeonO implements administrative, technical, and physical safeguards appropriate to the risk (including RLS, encryption in transit, access controls).

6.4 Subprocessors & cross-border transfers. We may use vetted subprocessors (including outside Canada) with appropriate contractual and technical protections.

7) Confidentiality

Each party will protect the other's Confidential Information and use it only for performance of these Terms.

8) Intellectual property

The Services and related IP are owned by NeonO and licensors. Suggestions/feedback may be used by NeonO without obligation.

9) Service changes & availability

We may modify features, provide updates, or discontinue components while maintaining overall functionality. We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated when practicable.

10) Disclaimers

Except as expressly stated, the Services are provided "as is" without warranties of any kind. NeonO disclaims all implied warranties to the fullest extent permitted by law.

11) Limitation of liability

To the fullest extent permitted by law, NeonO's total aggregate liability arising out of or relating to the Services will not exceed the fees paid by you to NeonO in the 12 months preceding the event giving rise to liability. NeonO is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages or loss of profits/revenue.

12) Indemnity

You will defend and indemnify NeonO against third-party claims arising from (a) your breach of these Terms or law; (b) your offerings to clients; or (c) Customer Data (except to the extent caused by NeonO's breach).

13) Consumer (end-user) terms

If consumers interact with NeonO tools (e.g., booking pages), they do so to transact with you. NeonO is a platform provider. Consumers' personal information is processed under our Privacy Policy and your salon's policies.

14) Communications & CASL

By using messaging features, you represent that you have proper CASL consent (express or implied) from recipients and that you will honour unsubscribe/opt-out requirements. You are the sender of record; NeonO is a service provider.

15) Governing law; disputes

Ontario law and the federal laws of Canada govern these Terms. The courts of Toronto, Ontario have exclusive jurisdiction. Each party may seek injunctive or equitable relief in any competent court.

16) Changes

We may update these Terms. Material changes will be notified in-app or by email. Continued use after the effective date constitutes acceptance.

17) General

Assignment (with notice, not unreasonably withheld), force majeure, severability, entire agreement (including Order/Plan, Privacy Policy, and any DPA), and no waiver.

Contact: legal@neono.io