Support
Help centre.
Guides and answers for every part of NeonO — from the first import to the first payout. Canadian business-hours support is included on every plan, with no premium support tier.
Getting started
- Import your clients, services and appointment history — we run the migration with you and show a preview before anything goes live.
- Build your service menu with durations, processing gaps and per-stylist pricing.
- Set opening hours, staff schedules, time off and booking rules such as buffers and lead times.
- Publish your booking page and link-in-bio for the shop and each staff member.
Appointments and booking
- Chair, room and resource views, plus drag-to-reschedule with automatic client notification.
- Waitlists that fill a cancelled slot by texting the right clients first.
- Deposits and no-show policies applied per service or per client.
- SMS and email reminders with a monthly messaging allowance included.
Payments and checkout
- Tap to pay on a phone you already own, or a countertop terminal if you prefer one.
- Tips prompted at checkout, split by rule, and reported for CPP/EI and CRA purposes.
- Retail sales, packages, memberships and gift cards in the same cart as services.
- Refunds, partial refunds and end-of-day reconciliation from the same screen.
Staff, payroll and payouts
- Commission tiers, hourly, salary and booth-rent stylists side by side in one roster.
- Timesheets and shift approvals that feed the pay run.
- Payout schedules and statements per stylist so nobody has to reconcile by hand.
Marketing and CASL
- Consent state, source and timestamp captured on every contact automatically.
- Campaigns exclude non-consenting contacts by default; unsubscribes apply instantly.
- Automations for rebooking reminders, lapsed clients and birthday offers.
Data, security and account
- Export clients, services, appointments and sales to CSV at any time, at no cost.
- Role-based access so front desk, stylists, managers and owners each see the right data.
- Billing, plan changes and chair count are self-serve and month to month.
Frequently asked questions
- How long does it take to move from my current salon software?
- Most shops are live within a week. We import clients, services and appointment history for you, show you a preview of the imported data, and only cut over once you have signed off on it.
- Can I import my client list from Fresha, Vagaro or Phorest?
- Yes. Export your clients, services, appointments and sales from your current platform and we run the migration with you. There is no charge for the import.
- Do I need to buy a card terminal?
- No. You can tap to pay on a phone you already own. A countertop terminal is optional if you prefer a fixed checkout station.
- How are tips handled for payroll and the CRA?
- Tips are prompted at checkout, split according to the rules you set, and reported per staff member so CPP, EI and CRA remittances line up with your pay run.
- What should I know about email and SMS marketing consent?
- Businesses are responsible for ensuring their marketing messages meet applicable consent and unsubscribe requirements.
- Can I export my data if I leave?
- Yes. Clients, services, appointments and sales can be exported to CSV at any time, at no cost. Your client list stays yours.
- What support is included?
- Canadian business-hours support by email at support@neono.io is included on every plan. There is no premium support tier.
Still stuck?
Reach a person during Canadian business hours at support@neono.io, or read the longer guides on the blog.