Support
Help centre.
Guides and answers for every part of NeonO — from the first import to the first payout. Canadian business-hours support is included on every plan, with no premium support tier.
Getting started
- Import your clients, services and appointment history — we run the migration with you and show a preview before anything goes live.
- Build your service menu with durations, processing gaps and per-stylist pricing.
- Set opening hours, staff schedules, time off and booking rules such as buffers and lead times.
- Publish your booking page and link-in-bio for the shop and each staff member.
Appointments and booking
- Chair, room and resource views, plus drag-to-reschedule with automatic client notification.
- Waitlists that fill a cancelled slot by texting the right clients first.
- Deposits and no-show policies applied per service or per client.
- SMS and email reminders with a monthly messaging allowance included.
Payments and checkout
- Tap to pay on a phone you already own, or a countertop terminal if you prefer one.
- Tips prompted at checkout, split by rule, and reported for CPP/EI and CRA purposes.
- Retail sales, packages, memberships and gift cards in the same cart as services.
- Refunds, partial refunds and end-of-day reconciliation from the same screen.
Staff, payroll and payouts
- Commission tiers, hourly, salary and booth-rent stylists side by side in one roster.
- Timesheets and shift approvals that feed the pay run.
- Payout schedules and statements per stylist so nobody has to reconcile by hand.
Marketing and CASL
- Consent state, source and timestamp captured on every contact automatically.
- Campaigns exclude non-consenting contacts by default; unsubscribes apply instantly.
- Automations for rebooking reminders, lapsed clients and birthday offers.
Data, security and account
- Export clients, services, appointments and sales to CSV at any time, at no cost.
- Role-based access so front desk, stylists, managers and owners each see the right data.
- Billing, plan changes and chair count are self-serve and month to month.
Still stuck?
Reach a person during Canadian business hours at support@neono.io, or read the longer guides on the blog.