1) Scope
This Policy applies to:
- Visitors to our Site (neono.io)
- Business customers (salons) and their personnel using our platform
- End-consumers who book services through NeonO-powered pages
If you are a business customer, your agreements with NeonO may include additional privacy or data processing terms.
2) Personal information we collect
We may collect:
- Account & profile data: name, business name, role, emails, phone numbers, addresses, login metadata
- Booking & transaction data: appointments, services, staff selection, notes you supply, prices, payment status (we do not store full card numbers; payment processors store those)
- Communications: emails, SMS, in-app messages, support chats
- Device & usage data: IP address, identifiers, browser type, pages viewed, actions taken; approximate location derived from IP; cookies and similar technologies
- Marketing preferences & consent (including CASL consent states)
- Support content you submit (attachments, logs)
Sensitive information (e.g., health details) should not be entered into free-text fields unless explicitly requested and consented to by the consumer and permitted by law.
3) How we use personal information
We use personal information to:
- Provide, secure, and improve the Services (account creation, authentication, appointments, reminders, messaging, analytics, fraud prevention)
- Operate our Site and respond to inquiries
- Send service communications and (with consent) marketing communications
- Comply with legal obligations and enforce our agreements
Legal bases (where applicable): consent, performance of a contract, legitimate interests (e.g., security, product improvement), and compliance with law.
5) Disclosure to third parties
We may disclose personal information to:
- Service providers/subprocessors (hosting, analytics, communications, payments, customer support) under contractual confidentiality and security obligations
- Business customers (salons) for bookings and client management
- Legal authorities where required by law or to protect rights, safety, or security
- Corporate transactions (merger, acquisition) subject to appropriate safeguards
Questions about how personal information is disclosed may be sent to privacy@neono.io.
6) International transfers
Our infrastructure and providers may be located outside Canada. Personal information may therefore be processed in another jurisdiction and subject to its laws. Questions may be sent to privacy@neono.io.
7) Security
No system is perfectly secure. Please keep your credentials safe, notify us of suspected unauthorized access, and direct security questions to security@neono.io.
8) Retention
We retain personal information for the purposes described in this Policy and as required by law. Questions about retention may be sent to privacy@neono.io.
9) Your rights & choices
Subject to applicable law, you may:
- Access and request correction of your personal information
- Withdraw marketing consent (unsubscribe/opt-out) at any time
- Request deletion, portability, or restriction, where available
- Set cookie preferences in your browser
Requests: privacy@neono.io. We may need to verify identity and may refuse requests where permitted by law (we'll explain why).
10) CASL (anti-spam)
We send commercial electronic messages only with appropriate express or implied consent, and include clear identification and an unsubscribe mechanism. Unsubscribe requests are honoured promptly.
11) Children
The Services are not directed to children under 13. We do not knowingly collect personal information from children without appropriate consent.
12) Third-party services
When you interact with third-party services (e.g., Google, Meta, payment processors), their privacy policies apply. We are not responsible for their practices.
13) Changes
We may update this Policy. We will post the revised Policy with a new effective date and, if changes are material, provide additional notice.
14) Contact & complaints
Questions or complaints about privacy: privacy@neono.io or neono inc., 315 New Huntington Rd, Vaughan, ON L4H 0R5, Canada.
You may also contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy regulator.
neono inc., 315 New Huntington Rd, Vaughan, ON L4H 0R5, Canada. General legal questions: legal@neono.io.