Products · Run the day
Appointments and a calendar built for a real floor.
Chair views, room views, waitlists and buffers that respect processing time — so the schedule on screen matches the room you're standing in.
- Chair and room views
- Waitlist and gap fill
- Automatic service buffers
No booking commissions, no marketplace fees, no client-poaching.
What it does
Scheduling that models how the work actually happens: multiple chairs, shared rooms, processing gaps and walk-ins arriving mid-service.
Chair and room views
Switch between a per-stylist column view and a per-room view when the constraint is the space, not the person.
Processing-time buffers
A colour service reserves the chair for application, releases it during processing, and reclaims it for the finish.
Waitlist and gap fill
Cancellations open a slot to the waitlist automatically instead of sitting empty until someone phones.
Walk-in queue
Add someone to the queue at the desk and the board shows realistic wait times against the current book.
Rebook at checkout
The next appointment is offered while the client is still at the till, not chased by text later.
Phone-first for the floor
The same calendar on a phone, sized for one thumb between clients — not a desktop grid squeezed onto a small screen.
In detail
Chairs, rooms and resources
Book the resource that's actually scarce.
A colour bowl, a shampoo bowl, a treatment room and a barber chair are different constraints. The calendar treats them as separate resources so two bookings never collide over one room.
- Per-stylist columns for a commission floor, per-room columns for treatment spaces
- Resources can be shared across staff without double-booking
- Day, three-day and week views with the same drag-to-move behaviour
Buffers and processing time
Processing time is not idle time.
Services carry their own structure: setup, active time, processing, and finish. The chair is released during processing so a second client can be seated instead of the slot being written off.
- Per-service setup, processing and cleanup buffers
- Double-booking allowed only inside a released processing window
- Overrun on one appointment shifts the affected column, not the whole day
- Apply · chair held
- Processing · chair released
- Finish · chair reclaimed
Waitlists and cancellations
An empty chair is the most expensive thing in the room.
When a cancellation lands, the slot goes to the people who already told you they wanted it, in order, with a time limit before it moves on.
- Waitlist entries carry service, stylist preference and availability window
- Offers expire and pass to the next person automatically
- The desk sees who was offered what, without a paper list
Cancellation at 12:00
Offered to 3 waiting
Walk-ins
One queue for the whole floor.
A walk-in added at the desk gets a wait time computed against the live book, and appears on the board in the real order of service.
- Walk-ins and booked clients share one order of service
- Quoted waits come from the current book, not a guess
- The floor and the front desk see the same queue
- Added at the desk
- Wait quoted from the live book
- Same queue as booked clients
What the schedule tells you
Utilisation, gaps and no-shows in one place.
- Chair utilisation by day part, so you can see which hours are actually paying
- Gap analysis: how much bookable time went unsold last week
- No-show and late-cancel rates per stylist and per service
A day on the floor
One Saturday, from open to close.
Scroll through a normal day on a four-chair floor. The board fills as each thing happens — the cancellation, the colour that releases its chair, the walk-in, the gap that gets sold instead of written off.
62% of the day sold at open
Illustrative figures — not customer data.
9:00
The book you opened with.
Three chairs and a treatment room, loaded from online bookings and rebooks taken at the till last week. Chair 3 has a hole at noon and nobody has phoned about it.
10:20
A colour books in and gives the chair back.
The service reserves Chair 1 for application, releases it through processing, then reclaims it for the finish. That released window is real bookable time — not a block of grey.
11:05
A cancellation lands and doesn't sit there.
The 12:00 on Chair 3 cancels. The slot is offered to the waitlist in order — service match, stylist preference, availability window — with a time limit before it moves on.
12:00
The released hour gets sold.
Someone from the waitlist takes the freed noon slot, and the processing window on Chair 1 seats a quick fringe trim. Two hours of floor time that a paper book would have lost.
2:30
A walk-in joins the same queue.
Added at the desk, quoted a wait time computed against the live book — not a guess. They appear on the board in the real order of service, so the floor and the front desk agree.
5:00
Close out with the day accounted for.
Utilisation by chair and day part, the gaps that stayed unsold, and every rebook taken at checkout — all from the same schedule, no end-of-day reconciliation.
Try it
Book it yourself.
Pick a day, pick a service, click a free slot. Colour releases the chair through processing, and the board tells you where a service actually fits instead of failing silently.
1 · Pick a service
2 · Click a free slot
Empty cells accept the selected service. Slots that are too short will tell you where it does fit.
- Chair time sold
- 9%
- Added by you
- 0
Illustrative figures — not customer data.
The math
What one unsold hour a day costs over a year.
Worked with round numbers so you can substitute your own: one chair, one hour of bookable time lost per working day.
One idle chair-hour per day
- Average service value per hour
- $60
- Unsold chair-hours per working day
- 1
- Working days per year
- 300
- Bookable revenue left on the floor
- $18,000
Illustrative arithmetic with round inputs — not a NeonO benchmark or a performance claim.
Who it's for
The scheduling constraints differ by trade. Each solutions page covers the economics of that floor in detail.
Built in Canada, for Canadian floors.
We won't put invented testimonials or customer logos on this page. Here's what we can actually stand behind.
- Interac Debit
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Tap to Payon iPhone and Android
Priced and settled in CAD
Plans, processing rates and payouts are all Canadian dollars. No currency conversion sitting between you and your own money.
Your clients stay your clients
NeonO is not a booking marketplace. We never resell your client list, and we never advertise another business into your booking page.
Export your data any time
Clients, appointment history and sales export to CSV whenever you ask. Leaving should be as easy as arriving.
Card brands and wallets shown are the payment methods NeonO accepts; they are not endorsements or partnerships.
Included in your plan
Appointments and the calendar are part of every NeonO plan — there is no scheduling add-on and no per-booking charge.
NeonO
$24.99per seat, per month, CAD — seats 8 and up are free
- Online booking, scheduling & reminders
- Point of sale, payments & tap to pay
- SMS & email marketing
- Free booking website & link-in-bio
- Multi-chair scheduling, commission & tips
- Analytics, reports & timesheet export
Processing is billed separately from your subscription. 2.69% + $0.25 per card-present transaction (CAD); 2.99% + $0.30 per online transaction (CAD). These are all-in rates — there is no separate application fee on top.
Questions about appointments
Can two clients share a chair during colour processing?
Yes. A service can release its chair during processing time, which lets you seat the next client and reclaim the chair for the finish.
Does it handle rooms as well as stylists?
Yes. Rooms and equipment are bookable resources in their own right, so a treatment room can't be double-booked even when two staff are free.
How does the waitlist work when someone cancels?
The freed slot is offered to matching waitlist entries in order. Each offer has a time limit, and passes to the next person if it isn't taken.
Can walk-ins and booked appointments live on the same board?
Yes. Walk-ins join the same queue as booked clients so the board shows one real order of service and a realistic wait time.
Does it work properly on a phone?
The calendar is built mobile-first for floor use: one-thumb navigation, drag-to-move, and the same data as the desktop view.
What happens when an appointment runs over?
The overrun shifts the affected column and flags the appointments at risk, rather than silently pushing the entire day out of alignment.
Can clients book themselves?
Yes, through your own booking page. NeonO is not a marketplace: your clients book with you, and we never resell them to another business.
Does it cost extra?
No. Scheduling is included in both plans, with no per-booking fee. Payment processing is billed separately at the published per-transaction rates.
Related products
Put the schedule where the work is.
Start a free trial and build your floor — chairs, rooms, services and buffers — in an afternoon.