Migration
Switching is easy. We do the heavy lifting.
We import your clients, services, staff and appointment history from Fresha, Vagaro, Phorest, Square, Booksy or a spreadsheet. It takes days, not months, and it costs nothing.
01
Export from your current platform
You export clients, services, staff and appointment history as CSV. If your current platform makes that hard, we walk you through it screen by screen — every major platform has a path, and we know where it is buried.
02
We map and clean the data
Duplicate clients merged, phone numbers normalised to a format that texts, service durations and prices matched to your real menu, and marketing consent state carried across so your first campaign is CASL-safe.
03
You review a preview before anything is live
You see your calendar, your client list and your service menu inside NeonO before a single client can book. Nothing goes live until you say it looks right.
04
Cutover on a quiet morning
Booking page swapped, staff logged in, terminal or tap-to-pay tested with a real transaction. We stay on the line for your first day of service.
What comes across
- Clients with contact details, notes, tags and marketing consent state
- Full appointment history so rebooking and reporting are not starting from zero
- Future booked appointments, so nobody has to re-enter next month
- Service menu with durations, prices and per-stylist variations
- Staff, schedules, commission or booth-rent arrangements
- Product and retail inventory lists where your export includes them
Switching questions.
How long does switching take?
Most single-location shops are live within a week of sending the export, and the cutover itself is a morning. Multi-location and messy data take longer, and we tell you that up front rather than after you have committed.
What does migration cost?
Nothing. Migration support is included on every plan. There is no onboarding fee and no paid implementation tier.
Will I lose bookings during the switch?
No. Your old booking page keeps taking bookings until the moment we swap it, and future appointments already in the system come across with everything else.
What if my current platform will not give me my client list?
There is almost always a route — an export screen, a data request under privacy law, or an invoice/report you can reconstruct from. We have written up the specific steps for the major platforms and we will do the reconstruction with you.
Can I run both platforms for a while?
You can, but we recommend against more than a few days. Two calendars taking bookings is how double-bookings happen. A clean cutover on a quiet morning is safer.