Products · Lana AI Assistant
Ask about your business. Review the next step. Get it done.
Lana works inside NeonO with the records you are allowed to see. It answers questions, prepares the next step, and makes supported changes only after you confirm.
- Answers from your records
- You review every change
- Permissions by role
No booking commissions, no marketplace fees, no client-poaching.
Lana
Front desk viewReview change
- Client
- Sam R.
- From
- Wed 2:00 pm · Mia
- To
- Fri 11:00 am · Mia
Illustrative example. Nothing changes until you confirm.
- 1Answers from your records
- 2You review every change
What to ask on your first day
Six questions that show what Lana is for. Ask them in your own words.
“Compare this month with last month.”
Lana states the dates and measures it used, so you can open the matching report and check the figures.
“Prepare me for my next client.”
Appointment details, notes, history and the last saved formula. Anything missing is shown as missing.
“Find a time for a trim and blowout tomorrow.”
Openings that account for the services, the staff who perform them and their durations.
“Show this client's last colour formula.”
The saved formula, ready to open in Colour Studio. Loading a formula is not a new formula or a chemical recommendation.
“Draft a rebooking follow-up.”
Editable email and text copy you can take into the campaign editor. A draft is not sent until you send it.
“How do I use this page?”
Help with the screen you are on, and a support ticket if you need a person.
How it works
Ask, review, confirm
You see the change before it happens.
For supported changes — moving an appointment, blocking time, updating a service price — Lana shows exactly what will change and who is affected. Nothing is saved until you confirm.
- Ask in plain language
- Check the records Lana used
- Review the proposed change
- Confirm, then see the saved result
Lana
Front desk viewReview change
- Client
- Sam R.
- From
- Wed 2:00 pm · Mia
- To
- Fri 11:00 am · Mia
Illustrative example. Nothing changes until you confirm.
At the chair
Walk into the appointment already briefed.
Stylists can ask for the next client's notes, history and last formula without searching through screens.
- Notes and visit history in one answer
- Last formula opens in Colour Studio
- You enter fresh weights for today's bowl
Abigail D. · 10:30 · Root touch-up
- Last formula: 6N 30 g + 20 vol 45 g, saved in Colour Studio
- Note: sensitive scalp, prefers a cooler tone
- Allergy test: no record on file
Permissions
Lana follows the same access rules as your team.
What Lana can read or change depends on the role and permissions of the person asking. A stylist cannot use Lana to see what they cannot already see.
- Owners, managers, front desk and stylists get different access
- Unavailable actions explain why
- Completed actions link to the record they changed
Every completed action links to the record it changed.
Clear limits
What Lana does not pretend to do.
- A payment link is not a payment received
- A drafted campaign is not a sent campaign
- A waitlist offer is not a confirmed booking
- Text messages and payments cannot be undone
Every completed action links to the record it changed.
Who it's for
Owners, managers, front desk and stylists — each with access that matches their role.
Included in your plan
Lana is available to NeonO customers as part of the platform, not an add-on.
NeonO
$24.99per billable seat, per month, CAD — only the first eight billable seats are charged
- Online booking, scheduling & reminders
- Point of sale & card payments
- SMS & email marketing
- Free booking website & link-in-bio
- Multi-chair scheduling, commission & tips
- Analytics, reports & timesheet export
Processing is billed separately from your subscription. 2.39% + $0.30 per card-present transaction (CAD); 2.99% + $0.30 per online transaction (CAD). These are all-in rates — there is no separate application fee on top.
Questions about Lana
Can Lana change things without asking?
No. Supported changes are shown for review first, and Lana acts only after you confirm.
Can a stylist see more through Lana than they otherwise could?
No. Lana uses the permissions of the person asking, so access through Lana matches access in the rest of NeonO.
Is Lana the same as Analytics & AI?
No. Analytics & AI is role-based reporting. Lana is the assistant you ask questions and give supported tasks to.
Can Lana answer phone calls?
No. Lana works inside NeonO for your team. It is not a telephone receptionist.
Can Lana make mistakes?
Yes. AI can be wrong. Check important details, and use the linked records and reports to confirm figures.
Can I undo an action?
Some calendar changes can be undone. Text messages, emails and payments cannot.
Related products
Ask your first question today.
Start a free trial and try Lana with your own services, team and calendar.